Customer Service

We take pride in providing excellent customer service. We believe that communication with our customers helps us do our job better, and leads to happier customers.

We are always here to help you

We take pride in providing excellent customer service. We believe that communication with our customers helps us do our job better, and leads to happier customers.

I should have bought that …

So you came to Jamaica, you took the time to visit one of our stores, you saw something you liked and you could not make up your mind. Now you are back home and you are thinking “I should have bought that ”. Well, we can still make it happen for you. Click HERE and fill in the form with as much information you can provide. Chances are that our salesman gave you a business card with an item number and maybe even a price.

I want to buy more…

You purchased from us before and now you want to get a matching item or a gift for a loved one. Click HERE and fill in the form with as much information you can provide.

What to do if you have a problem with your purchase

So you came to see us, bought jewelry or a watch and now something has gone wrong. Yes, it does happen and don’t worry, we are here to help.

We are official dealers of all our watch products and they all have service centers in the United States. Please check the manufacturers guarantee, which was provided to you at the time of your purchase, for guarantee terms and directions on how to have your watch serviced.

Click below to get the repair procedure you require:

John Hardy
Citizen Watch
Shinola Watch
Kyboe! Watch
Bulova Watch
Any other jewelry or watch

General Enquiries

For any other information please click HERE

A FREE GEMSTONE FOR YOU

when you visit any of our stores in Jamaica

free-gem

No purchase necessary to reserve your FREE GEMSTONE

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